The Barton Associates travel team works nonstop to make sure that travel to and from your assignment is painless. However, unforeseen circumstances can arise.
Here are some questions we’re commonly asked, along with our answers to help you navigate travel-related issues and concerns:
My flight was canceled. What do I do?
Barton Associates works closely with World Travel, Inc. as our primary booking vendor. World Travel stores travel profiles for each provider so you are able to access your itineraries 24/7. As a preventive measure, Barton’s travel team avoids booking flights that are prone to bad weather. However, weather can be unpredictable.
If your flight is canceled before check-in, call World Travel at (888) 305-9160 to find the next available flight. If your flight gets canceled while you’re at the airport, try to speak with an airline agent. If lines are long at the gate, go to another gate on the same airline and an agent will book you on the next available flight (sometimes through other carriers). For quicker service, you can call the airline directly.
Remember to always keep your original boarding pass in case there is a need to dispute any part of your trip with the airline.
Do I need to purchase car rental insurance?
Barton Associates has corporate agreements with Avis, Hertz, and Enterprise. Reservations booked under Barton’s corporate account include Loss Damage Waiver and Liability insurance coverages, so you do not need to purchase any additional insurance options. There is also no need to put down your personal credit card, because all rentals are charged directly to Barton.
The front desk doesn’t have Barton’s card on file. What do I do?
The Barton Associates travel department faxes each credit card authorization to the hotel before check-in, and confirms the hotel has received it. However, sometimes the front desk forgets to put it on file. The quickest way to check in is to put down your personal credit card and notify Barton at (978) 513-7501. We will switch the charges to the corporate account the following morning.
If you do not have a credit card, call World Travel at (888) 305-9160 and they may be able to fax Barton’s credit card authorization to the hotel immediately.
My assignment was extended, but checkout is today. What do I do?
If you are supposed to check out of your hotel and your assignment is extended, let a hotel clerk at the front desk know, and a member of Barton’s travel team will contact the hotel directly to authorize any additional nights. If you only need to extend your rental car one or two days past the drop-off date, there is no need to call and extend. Rental locations allow a two-day grace period.